8 general skills or competencies (Job family competencies) for IT Quality Assurance Manager
Skill definition-Providing a formal structure or framework for aligning IT strategies to produce measurable results.
Level 1 Behaviors
(General Familiarity)
Describes the components of IT risk management, control, and governance processes.
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Level 2 Behaviors
(Light Experience)
Applies IT governance practices to support enhancing the company's risk profile.
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Level 3 Behaviors
(Moderate Experience)
Analyzes IT governance policies and procedures to ensure efficient deployment of policies across the program.
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Level 4 Behaviors
(Extensive Experience)
Drives IT governance processes to mitigate risks and generate business value in our business.
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Level 5 Behaviors
(Mastery)
Builds IT governance frameworks to mitigate IT risks and ensure the alignment of activities with overall business objectives.
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Skill definition-Supporting appropriate processes and practices to run a successful IT-enabled business to meet the needs of internal and external users.
Level 1 Behaviors
(General Familiarity)
Describes the advantages and disadvantages of specific methods in IT operations.
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Level 2 Behaviors
(Light Experience)
Assists in the creation of processes and procedures for IT operations.
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Level 3 Behaviors
(Moderate Experience)
Analyzes current IT processes and performances to recommend solutions.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the overall performance of IT operations and various projects to ensure efficient and timely completion of tasks.
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Level 5 Behaviors
(Mastery)
Builds IT operation management best practices to be implemented in an IT environment.
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12 soft skills or competencies (core competencies) for IT Quality Assurance Manager
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Cites basic business process improvement techniques and processes.
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Level 2 Behaviors
(Light Experience)
Assists in preparing flow charts to visualize each step in the new workflow.
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Level 3 Behaviors
(Moderate Experience)
Consults in the identification and resolution of process issues.
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Level 4 Behaviors
(Extensive Experience)
Deploys cost-effective and time-efficient solutions to business process issues.
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Level 5 Behaviors
(Mastery)
Designs various tools to be used for the business process improvement efforts.
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Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Compiles a list of basic issues and risks for conducting our budget processes.
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Level 2 Behaviors
(Light Experience)
Assists in developing and improving budgeting models, plans, and strategies.
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Level 3 Behaviors
(Moderate Experience)
Compares planned budgets vs. actual expenditures, identifies, reports, and explains variances.
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Level 4 Behaviors
(Extensive Experience)
Anticipates organizational income and expenses to make forecasts and develop budget plans.
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Level 5 Behaviors
(Mastery)
Adapts relevant industry trends on techniques in financial budgeting in our organization.
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Summary of IT Quality Assurance Manager skills and competencies
There are 0 hard skills for IT Quality Assurance Manager.
8 general skills for IT Quality Assurance Manager, IT Governance, IT Operations, IT Security, etc.
12 soft skills for IT Quality Assurance Manager, Business Process Improvement, Budgeting, Quality Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Quality Assurance Manager, he or she needs to be proficient in Business Process Improvement, be proficient in Budgeting, and be skilled in Quality Management.